Whether you need help opening an account or making a withdrawal, we're always ready to assist. Browse the guides by topic below or contact our support team directly.
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Everything about registration, login, updating your details, and account security.
Transaction guides for bKash, Nagad, Rocket, and Bank Transfer.
Learn about welcome bonuses, cashback, free spins, and VIP benefits.
Rules and guidelines for Sports Betting, Live Casino, and slots games.
Guides on account verification, data security, and responsible gaming.
Installing, updating, and troubleshooting the Android and iOS apps.
Making your first deposit on Scratchgames? Follow this guide
Open the Scratchgames website or app and log in with your username and password. If you're new, complete registration first.
Look for the green "Deposit" button at the top of your dashboard and click on it.
Choose your preferred payment method — bKash, Nagad, Rocket, or Bank Transfer. Step-by-step instructions for each method are shown on screen.
Enter the deposit amount (minimum ৳500). Once the transaction is complete, the balance will be credited to your account instantly.
Once your payment is complete, make sure to note down the transaction ID. If anything goes wrong, sharing it with support will help resolve the issue much faster.
Everything you need to know about withdrawing from Scratchgames
| Method | Time | Minimum | Maximum |
|---|---|---|---|
| bKash | 15 min | ৳300 | ৳50,000 |
| Nagad | 20 min | ৳300 | ৳50,000 |
| Rocket | 30 min | ৳500 | ৳30,000 |
| Bank | 1–3 hours | ৳1,000 | ৳2,00,000 |
Pro Tip: VIP members receive the highest-priority withdrawals — typically processed in under 5 minutes. Visit our bonus page to learn more about the VIP program.
Warning: Withdrawals can only be made to a mobile banking number registered in your own name. Sending funds to someone else's number is not permitted.
If you ever run into questions or issues while using Scratchgames, you're not alone. Thousands of Bangladeshi users visit our help center every day and leave with their problems solved. This page is designed to put answers to the most common questions all in one place.
After completing your registration on Scratchgames, the first thing to do is verify your email address or phone number. The verification link or code usually arrives within 2–3 minutes; if it doesn't, check your spam folder. Next, go to the Profile section and fill in your full name, date of birth, and current address — you'll need these details later for KYC verification. Finally, enable Two-Factor Authentication (2FA) for added security, which goes a long way in keeping unauthorized access to your account at bay.
Scratchgames offers several types of bonuses — Welcome Bonus, Reload Bonus, Cashback, and Free Spins. Each bonus comes with a wagering requirement, meaning you need to bet the bonus amount a set number of times before it can be converted to real money. For example, if the wagering requirement is 5x and you receive a ৳1,000 bonus, you'll need to place ৳5,000 in bets before you can withdraw it. Many users run into bonus-related issues simply because they overlook this condition. It's always worth reading the terms before claiming any bonus.
Among Bangladeshi players, the most popular games in Scratchgames' Live Casino section are Andar Bahar, Teen Patti, and Baccarat. Playing with a live dealer in real time is a completely different experience. Just keep in mind that a stable internet connection is essential for live games — a poor connection can cause your screen to freeze mid-game. If that happens, simply refresh the page; your bets and balance will be safe.
Accounts can sometimes be temporarily locked — this may happen due to multiple incorrect password attempts, an unusual login location, or an automated security trigger. In such cases, contact the Scratchgames support team directly via live chat or email. Once your account details are verified, the issue is typically resolved within 1–2 hours.
Scratchgames believes gaming should be fun, not stressful. That's why our platform offers daily deposit limit settings, cooling-off periods, and self-exclusion options. If you feel that gaming is starting to affect your daily life, make use of these tools or take a look at our Responsible Gaming page.
If the guides don't resolve your issue, our team is always on hand to help
The fastest way to get help. Click the chat button in the bottom-right corner of your screen.
Average response: 3 minutesFor complex issues or anything that requires attaching documents, email is your best option. You'll typically get a response within 24 hours.
support@scratchgames.betChat with our support agents in Bengali — available from 8:00 AM to 12:00 AM.
08:00 – 24:00Support in Bengali: All Scratchgames support agents speak Bengali. Don't hesitate — describe your issue in plain, everyday Bengali and we'll take it from there.
Send a screenshot: If you encounter an error or issue, take a screenshot and send it to support. It helps our team pinpoint the problem quickly and get it resolved faster.
Answers to the two most frequently asked questions in our help center