When you use Scratchgames, certain information is shared with us. On this page, we explain clearly — what data we collect, why we collect it, where it is stored, and what your rights are.
Here's a quick summary for you: Scratchgames never sells your data. It is used solely to provide services and ensure security. You may request to view, correct, or delete your data at any time.
Various types of data are collected when you create an account and use Scratchgames. All data types are clearly listed below.
| Data Type | Example | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Yes (for KYC) |
| Contact Information | Mobile number, email address | Yes |
| Financial information | BKash/Nagad number, transaction history | Yes (for payments) |
| Usage Data | Login times, betting history, preferred games | Automatic |
| Device Information | IP address, browser type, operating system | Automatic |
| Location data | Country and city (approximate) | For security purposes |
What we do not collect: scratchgames never stores your full bank account number, card number, or PIN. All transactions are processed through a payment gateway — scratchgames does not directly handle payment details.
Scratchgames collects information through three main methods, each of which is detailed below.
Scratchgames uses your information only for specified, legitimate purposes. It is never used for anything beyond what is necessary.
What we will never do: Your data will never be sold, rented, or shared with third parties without authorisation. Never.
Scratchgames follows the highest industry standards to protect your data. Our security measures operate across multiple layers.
Server Location: Scratchgames servers are hosted in data centers that comply with international data protection standards. The servers are protected by both physical and digital security measures.
Scratchgames shares data with third parties only when necessary and only to the extent required. Your data is never sold under any circumstances.
All partners are bound by contract: Every third party working with Scratchgames signs a separate data processing agreement and is obligated to ensure the secure handling of your information.
Scratchgames uses cookies on its website. Cookies are small data files stored in your browser that help the site recognize you.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and payment functionality.
Scratchgames believes you should have full control over your own data. You may exercise the following rights at any time.
You can request a complete copy of the information we hold about you. It will be provided within 48 hours of your request.
If any of your information is inaccurate or incomplete, you can request that it be corrected.
After closing your account, you may request deletion of your data provided there are no outstanding legal obligations.
You can object to the processing of your data for specific purposes, particularly in the case of marketing communications.
You can request an export of your data in a machine-readable format (such as CSV).
Under certain circumstances, you may request that the use of your data be temporarily restricted.
To exercise your rights: To exercise any of your rights support@scratchgames.betEmail us or reach out via live chat. Once your identity is verified, Scratchgames will respond within 48 hours.
Scratchgames is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors.
Scratchgames retains your data only for as long as necessary, after which it is securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 7 years | Financial Audit |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Log Files & Sessions | 90 Days | Security Investigations |
| Marketing Preferences | Upon opt-out | User Consent |
Scratchgames may update this policy as needed. Users will be notified of any significant changes via email or in-app notification before they take effect.
For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us through the following.
Support available in Bengali: Our privacy team representatives speak Bengali — no need to write in English.
Six reasons why our data protection can be trusted
All your data is encrypted with 256-bit SSL — the same technology used by online banking.
Scratchgames never sells your data to advertisers or third parties. That is our core commitment.
Our security team monitors server activity 24/7. Any suspicious access is blocked immediately.
Third-party security experts audit scratchgames' security infrastructure multiple times a year.
In the event of a security incident, all affected users will be notified within 72 hours.
Scratchgames operates in accordance with international data protection standards (GDPR-inspired).
The most common questions that come up after reading the Privacy Policy
Our privacy policy is transparent and our security is robust. Open an account today and enjoy with complete peace of mind.