Scratchgames Terms & Conditions — Your Rights & Responsibilities

1General Terms & Conditions

Scratchgames (hereinafter referred to as the "Platform") is an online betting and gaming service provider. These Terms and Conditions constitute a legally binding agreement between Scratchgames and its users.

By using this platform, you acknowledge that you have read and knowingly agreed to these terms. If you do not agree, please refrain from using Scratchgames.

• Scratchgames reserves the right to modify these Terms and Conditions at any time.
• Users will be informed of any changes through an announcement on the platform.
• Continued use of the service after any changes have been made will be considered acceptance of the updated terms.
• These terms and conditions are prepared in Bengali and that version shall be considered authoritative.

2Account Registration

To join Scratchgames, you must create a valid account. You are required to provide accurate and complete information at the time of registration.

• Only one account per person is permitted.
• Your name, date of birth, and contact details must be accurate.
• Opening an account using false or someone else's information is strictly prohibited.
• It is the user's responsibility to keep their account password confidential.
• A national ID card or other identity document may be required for account verification.

3Age Verification

Users must be at least 18 years of age to join Scratchgames. This platform is strictly prohibited for anyone under that age.

• Your date of birth must be entered accurately during registration.
• Scratchgames may request identity verification documents at any time.
• Any account created with a false date of birth will be immediately closed, and funds on the account may be forfeited.
• Parents and guardians are advised to be aware of whether their children are accessing this platform.

4Deposits & Withdrawals

Scratchgames supports all major mobile payment methods in Bangladesh. Every financial transaction is processed through secure encryption.

• Funds deposited must come solely from your own payment account.
• Payments made through third parties are strictly prohibited.
• KYC verification must be completed before any withdrawals can be made.
• Withdrawals are not permitted until the wagering requirements on a bonus have been met.
• Scratchgames reserves the right to delay transactions for review if suspicious activity is identified.

5Bonuses & Promotions

Scratchgames offers a variety of bonuses and promotions, each with its own terms and conditions that must be followed.

• Welcome Bonus: New members receive a bonus percentage on their first deposit.
• Wagering Requirement: To withdraw bonus funds, a wagering requirement of typically 5x to 10x applies (varies per bonus).
• Bonus Validity: Every bonus has a set expiry period; any unused bonus will be cancelled once it expires.
• Multiple Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Misuse: If misuse of the bonus system is detected, the bonus may be cancelled and the account suspended.

6Betting Rules

Please read the following rules carefully before placing any bets on Scratchgames. These rules apply to all betting markets.

• Once a bet is placed, it cannot be changed or cancelled unless the cash-out option is used.
• If an event is cancelled, the stake will be refunded.
• If a bet is accepted at an incorrect odds due to a technical error, Scratchgames reserves the right to void that bet.
• A maximum payout limit applies to single bets — this varies by game.
• Odds in live betting change in real time; the odds at the time of confirmation may differ from what was initially displayed.
• If a match result is delayed, bets will be settled once the official result is announced.

7Prohibited Activities

The following activities are strictly prohibited for all Scratchgames users:

• Operating multiple accounts or using another person's account.
• Involvement in match fixing or manipulation of results.
• Using strategic betting patterns to exploit the bonus system (bonus hunting).
• Betting using automated bots or software.
• Using another person's identity or payment details.
• Using the platform for money laundering or processing illegal funds.
• Attempting to bypass the platform's security systems.

8Account Closure & Suspension

Scratchgames reserves the right to close or suspend any account for the following reasons:

• Violation of the Terms and Conditions.
• Failure to provide KYC verification.
• When suspicious financial activity is detected.
• At the user's request (self-exclusion).

Users may also suspend or permanently close their account at any time by contacting our support team.

9Privacy & Data Protection

Scratchgames takes the protection of users' personal data very seriously. We use 256-bit SSL encryption.

• Your information is never sold to third parties.
• Your information is used solely to provide our services and meet legal obligations.
• For more details, read our Privacy Policy .

10Responsible Gaming

Scratchgames believes gaming is entertainment, not an addiction. We are committed to promoting responsible gaming at all times.

• Make use of the deposit limit feature.
• You can take a break by using the self-exclusion option.
• If you experience any gaming issues, please contact our support team.
• For more details, read our Responsible Play View page.

11Dispute Resolution

If you have a complaint, please contact our customer support team first. Scratchgames aims to review all complaints within 48 hours.

• Complaints can be submitted via email: support@scratchgames.bet
• Please provide relevant screenshots and transaction IDs along with your complaint.
• If you are not satisfied with the support team's decision, you may appeal to a higher authority.
• Scratchgames' final decision is binding on all parties.

12Changes to Terms

Scratchgames reserves the right to partially or fully amend these Terms and Conditions at any time. Users will be notified in advance before any changes take effect.

• For major changes, at least 7 days' notice will be provided in advance.
• Continued use of the service after any changes constitutes acceptance of the updated terms.
• The date of the last update will be displayed at the top of this page.